Care Advocate

Job Summary

A company is looking for a Member Support & Care Advocate to provide responsive and compassionate support to members navigating their health journeys.

Key Responsibilities

• Manage day-to-day member queries and troubleshoot issues across multiple communication channels
• Deliver virtual 1:1 Care Advocate sessions, providing personalized guidance on various women's health topics
• Provide virtual health coaching to support lifestyle and behavior change for menopause symptoms

Required Qualifications

• At least 2 years' experience in customer service, member support, or a related member-facing role, preferably in health or digital health
• A genuine passion for women's health and supporting individuals in managing their health
• Comfortable working across digital platforms and health technology tools
• Highly organized with the ability to manage a varied workload independently
• Cultural humility and a commitment to serving diverse communities