Care Advocate

Job Summary

Engaging prospective patients through proactive outreach, the part-time hourly Care Advocate will conduct high-volume outbound calls and multichannel communication to promote enrollment in a musculoskeletal care navigation program while working remotely.

Key responsibilities

• Conduct high-volume outbound calls and multichannel outreach to introduce services and support program enrollment
• Communicate TailorCare's value proposition empathetically, tailoring conversations to patient goals and concerns
• Document patient interactions accurately and meet performance targets related to outreach volume and patient engagement

Required qualifications

• Experience in outbound call center, inside sales, or patient engagement roles, preferably in healthcare
• Strong written and verbal communication, persuasion, and active listening skills
• Ability to manage a high call volume while maintaining accuracy and empathy
• Comfortable working with productivity targets in a fast-paced, tech-enabled environment
• High comfort level with technology, including Google Suite and CRMs