Care Center Agent

Job Summary

A company is looking for a Care Center Agent to serve as the first point of contact for patients, providing information and assistance over the phone.

Key Responsibilities

• Schedule appointments for patients by phone, following medical practice protocols
• Maintain an accurate scheduling system and ensure timely updates to the master schedule
• Obtain referrals, authorizations, and verify patient insurance information

Required Qualifications

• Minimum: High School Diploma or equivalent
• Preferred: Knowledge of Medical Terminology
• Minimum: Proven basic computer skills and ability to type 35 words per minute
• Preferred: One year of experience in a switchboard, medical practice, or call center