Care Center Agent

Job Summary

A company is looking for a Care Center Agent to serve as the first point of contact for patients, providing information and support.

Key Responsibilities

• Schedule appointments for patients by phone and manage the scheduling system
• Obtain referrals, authorizations, and verify insurance information
• Communicate with supervisors regarding patient concerns and system issues

Required Qualifications

• Minimum High School Diploma or equivalent
• Preferred knowledge of Medical Terminology
• Proven basic computer skills and ability to type 35 words per minute
• Preferred one year of experience in a switchboard, medical practice, or call center