Care Center Agent

Job Summary

Care Center Agent, a full-time position responsible for scheduling patient appointments and verifying insurance information, with a fully-remote option after initial in-person training.

Key Responsibilities

• Schedules appointments for patients by phone and maintains accurate scheduling records
• Obtains referrals, authorizations, and verifies patient demographic and insurance information
• Communicates patient concerns to supervisors and escalates issues as necessary

Required Qualifications

• Minimum of a High School Diploma or equivalent
• Proven basic computer skills and ability to type 35 words per minute
• Preferred experience of one year in a switchboard, medical practice, or call center
• Preferred knowledge of medical terminology