Care Center Agent

Job Summary

Acting as the first point of contact for patients, the full-time Care Center Agent will schedule appointments, verify insurance information, and provide exceptional customer service while working remotely after initial onsite training.

Key responsibilities

• Schedules patient appointments by phone and communicates effectively about their needs
• Maintains an accurate scheduling system and promptly updates records for cancellations or additions
• Obtains referrals, authorizations, and demographic information while verifying insurance details for reimbursement

Required qualifications

• High School Diploma or equivalent
• Proven basic computer skills with the ability to type at least 35 words per minute
• Preferred experience of one year in a switchboard, medical practice, or call center
• Knowledge of medical terminology is preferred