Care Center Agent

Job Summary

To provide exceptional support to patients, the full-time Care Center Agent will manage appointment scheduling, verify insurance information, and maintain accurate records while working remotely after initial onsite training.

Key responsibilities

• Schedules patient appointments by phone, utilizing customer service skills and medical practice protocols
• Maintains and updates the scheduling system to ensure accuracy and efficiency in patient access
• Obtains and verifies patient referrals, authorizations, and demographic information for insurance reimbursement

Required qualifications

• High School Diploma or equivalent; Medical Terminology preferred
• Proven basic computer skills with a typing speed of at least 35 words per minute
• One year of experience in a switchboard, medical practice, or call center preferred