Care Center Agent

Job Summary

Scheduling appointments and providing patient support, the full-time hybrid Care Center Agent will serve as the first point of contact for patients, utilizing exceptional customer service skills to manage inquiries and verify insurance information.

Key responsibilities

• Schedules appointments for patients by phone and maintains an accurate scheduling system
• Obtains referrals, authorizations, and verifies demographic and insurance information
• Communicates patient concerns and system issues to the supervisor and escalates as necessary

Required qualifications

• High School Diploma or equivalent; Medical Terminology preferred
• Proven basic computer skills with a typing speed of at least 35 words per minute
• One year of experience in a switchboard, medical practice, or call center preferred