Care Center Agent

Job Summary

The full-time Care Center Agent will serve as the primary contact for patients seeking information and assistance via phone, responsible for scheduling appointments, verifying insurance information, and maintaining accurate records, with a fully-remote option available after initial onsite training.

Key responsibilities

• Schedules patient appointments by phone, utilizing effective time management and customer service skills
• Maintains an accurate scheduling system to analyze patient and staffing patterns, ensuring timely updates
• Obtains necessary referrals and demographic information while verifying insurance details for reimbursement maximization

Required qualifications

• High School Diploma or equivalent
• Proven basic computer skills with a typing speed of at least 35 words per minute
• Preferred experience of one year in a switchboard, medical practice, or call center setting
• Knowledge of medical terminology is preferred