Care Center Associate Manager

Job Summary

A company is looking for a Care Center Associate Manager.

Key Responsibilities:

• Enable and motivate team members to deliver exceptional client experiences through ongoing support, development, empowerment, and positive reinforcement
• Assist Care Center Managers in coaching the team to ensure the quality of the client experience meets expectations
• Manage the workload for the floor, including escalation management and assigning secondary work

Qualifications:

• High School Diploma or GED required
• 1-3 years of related professional experience
• Experienced at coaching peers or team members to improve performance
• Proficient in the use of Word, Excel, Outlook, and PowerPoint
• Proficient in managing multiple tasks at the same time