Care Center Representative

Job Summary

A company is looking for an Overnight Care Center Representative to provide support and assistance during critical moments for individuals and families.

Key Responsibilities

• Answer emergency and non-emergency calls, prioritizing and dispatching responses
• Provide compassionate customer support and monitor medical alerts and alarms
• Record call details in real-time and maintain accurate customer information

Required Qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM)
• Willingness to work flexible hours, including weekends and overtime
• Minimum internet speeds of 25Mbps download and 5Mbps upload required