Care Center Representative

Job Summary

A company is looking for a Care Center Representative to provide support and assistance during critical moments for individuals and families.

Key Responsibilities

• Answer incoming emergency and non-emergency calls, prioritizing and dispatching responses as needed
• Monitor medical alerts and alarms, providing compassionate support and recording details in real-time
• Verify and update customer information while troubleshooting alarm systems and maintaining confidentiality

Required Qualifications, Training, and Education

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM) and familiarity with customer service software
• Willingness to work weekends, overtime, and flexible hours as needed
• Minimum internet speeds of 25Mbps download and 5Mbps upload required