Care Center Representative

Job Summary

A company is looking for a Care Center Representative.

Key Responsibilities

• Answer incoming emergency and non-emergency calls, dispatching responses as needed
• Provide compassionate customer support and monitor medical alerts and alarms
• Record call details and update customer information while maintaining confidentiality

Required Qualifications, Training, and Education

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM) and familiarity with customer service software preferred
• Willingness to work weekends, overtime, and flexible hours as needed
• Minimum internet speeds of 25Mbps download and 5Mbps upload required