Care Center Representative

Job Summary

Providing compassionate support in a fully remote environment, the full-time Care Center Representative will respond to emergency and non-emergency calls, monitor medical alerts, and ensure accurate record-keeping while maintaining a high level of customer service.

Key responsibilities:

• Answer incoming calls and dispatch responses according to established protocols
• Monitor medical alerts and provide genuine care during critical situations
• Record call details and update customer information in real-time

Required qualifications:

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM) and familiarity with customer service software
• Ability to work flexible hours, including weekends and overtime as needed
• Minimum internet speeds of 25Mbps download and 5Mbps upload required