Care Center Representative

Job Summary

Working overnight in a full-time remote capacity, the Care Center Representative will respond to emergency and non-emergency calls, providing compassionate support and monitoring medical alerts while ensuring accurate record-keeping and customer information management.

Key responsibilities

• Answer incoming emergency and non-emergency calls, dispatching responses as per protocols
• Monitor medical alerts and alarms, providing genuine care during high-pressure situations
• Record call details and manage customer information in real-time while maintaining confidentiality

Required qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (35 WPM)
• Familiarity with customer service software and CRM systems preferred
• Ability to work flexible hours, including weekends and overtime as needed