Care Center Representative

Job Summary

Providing compassionate support, the full-time Care Center Representative will respond to emergency and non-emergency calls, monitor medical alerts, and maintain accurate records in a fully remote environment during the second shift, which includes one required weekend day.

Key responsibilities

• Answer incoming calls and dispatch responses according to established protocols
• Monitor medical alerts and provide genuine care during critical situations
• Record call details and maintain customer information in real-time

Required qualifications

• High School Diploma or GED required
• 0-1 year of customer service experience, preferably in a contact center or healthcare setting
• Proficient typing skills (minimum 35 WPM)
• Familiarity with customer service software and CRM systems is preferred
• Ability to work flexible hours, including weekends and overtime as needed