Care Champion

Job Summary

Providing telephonic support, the full-time Care Champion will assist clients and their families in navigating healthcare, wellness, and employee incentive programs while resolving complex benefit and claim issues in a remote setting.

Key responsibilities

• Assist clients in understanding and utilizing healthcare and wellness programs effectively
• Resolve complex benefit and claim issues, escalating when necessary to appropriate teams
• Manage client advocacy cases requiring multiple interactions with clients, providers, and insurers

Required qualifications

• High School diploma or GED equivalent
• Minimum three years of insurance and/or benefits customer service experience
• Demonstrated experience in managing client advocacy cases
• Proficient in Microsoft Office Suite and data entry applications
• Ability to work a flexible 37.5-hour work week in a 24/7 call center environment