Care Champion

Job Summary

Providing telephonic support to clients' employees, the full-time Care Champion will assist in navigating healthcare and wellness programs, manage complex benefit inquiries, and help reduce stress while working remotely.

Key responsibilities

• Assist clients and their families in understanding and accessing healthcare services and wellness programs
• Manage and resolve complex benefit and claim issues, escalating as necessary
• Organize and prioritize multiple client advocacy cases in a fast-paced call center environment

Required qualifications

• High School diploma or GED equivalent
• Minimum three years of insurance and/or benefits customer service experience
• Demonstrated experience managing client advocacy cases requiring multiple interactions
• Proficiency in Microsoft Office Suite and data entry
• Ability to work a flexible 37.5-hour work week, including evenings and weekends