Care Concierge

Job Summary

Providing telephonic support to members, the full-time Care Concierge I will respond to inquiries, document interactions, and promote SmartShopper services while working remotely within a distributed team across multiple states.

Key responsibilities

• Respond to inbound calls, emails, chats, and web requests from members
• Document member interactions accurately and promote SmartShopper products
• Research and resolve claims, eligibility, and incentive inquiries while coordinating with various teams

Required qualifications

• Minimum 1+ years of customer service experience
• Healthcare experience required
• CRM experience, including Salesforce/CX1, preferred
• Strong healthcare literacy and customer service skills
• Bilingual English/Spanish preferred