Care Concierge Coordinator

Job Summary

A company is looking for a Care Concierge Coordinator to enhance the client experience through empathetic communication and efficient scheduling.

Key Responsibilities

• Conduct outbound calls to newly referred clients and schedule appointments with occupational therapists
• Manage inbound client inquiries across various communication channels and document interactions in Salesforce
• Communicate with health plan and referral partners, troubleshooting inquiries and maintaining professionalism

Qualifications

• 2+ years of experience in a customer-facing role involving high-volume phone communication or care coordination
• Ability to build rapport quickly, particularly with older adults or high-needs populations
• Proficiency in Salesforce and familiarity with remote, tech-enabled environments
• Highly organized with strong follow-through in managing multiple client interactions
• Experience in healthcare, managed care, or social services preferred