Care Concierge Support Specialist

Job Summary

A company is looking for a Care Concierge - Member Support Specialist to provide telephonic support to healthcare consumers.

Key Responsibilities

• Respond to inbound calls from members and provide professional support for elective medical procedures
• Document and communicate consumer interactions across various channels, ensuring timely follow-up
• Promote SmartShopper products and support consumer engagement with healthcare offerings

Required Qualifications

• Minimum of 1+ year of customer service experience, preferably in healthcare
• Experience with online consumer shopping tools is highly preferred
• Associates degree preferred
• Proficiency with customer relationship management (CRM) systems, such as Salesforce, is desired
• Strong healthcare literacy and understanding of medical insurance claims processes is helpful