Care Coordination Associate Manager

Job Summary

A company is looking for an Associate Manager, Care Coordination.

Key Responsibilities

• Manage and develop a multi-level team of Care Coordinators, ensuring effective onboarding and performance management
• Oversee operational workflows, task assignments, and quality assurance processes to maintain service excellence
• Collaborate cross-functionally to identify improvements and drive data-informed decisions for enhanced member experiences

Required Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred
• Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management
• Proven leadership skills with experience managing teams and driving performance
• Strong understanding of healthcare processes and member engagement
• Proficiency in contact center software and CRM systems