Care Coordination Manager

Job Summary

Overseeing daily operations in a remote call center, the full-time salaried Care Coordination Manager will manage a team of Care Coordinators, ensuring efficient patient interactions, coaching staff, and enhancing operational workflows to support patient care.

Key responsibilities

• Directly manage and develop the Care Coordinator team, providing guidance and performance feedback
• Oversee call center operations, driving improvements in efficiency and patient experience
• Develop and enforce standard operating procedures while conducting audits for quality assurance

Required qualifications

• Bachelor's Degree or higher (or equivalent experience)
• Minimum of 5 years in patient support, care coordination, or healthcare operations
• 2+ years of supervisory experience
• Strong understanding of call center operations and technology preferred
• Proficiency in electronic health records (EHR) systems and Google Suite products