Care Coordination Specialist

Job Summary

To support a growing telehealth program, the full-time Care Coordination Specialist will manage patient engagement, triage, and case management while working remotely with patients in Pennsylvania, New Jersey, New York, and Delaware.

Key responsibilities

• Serve as the first point of contact for patients, assessing urgency and triaging requests to the appropriate team
• Manage an active caseload by developing individualized care plans and maintaining consistent communication with patients
• Document patient interactions and collaborate with the clinical team to ensure high-quality care delivery

Required qualifications

• 2+ years of experience in care navigation, case management, or patient-facing customer support in a healthcare setting
• Working knowledge of community resources and systems in PA, NJ, NY, and/or DE
• Proficiency in using EMR and care management platforms
• High school diploma or GED required; associate's or bachelor's in social work, public health, or human services strongly preferred
• Ability to manage a caseload and prioritize tasks across multiple communication channels