Care Coordinator

Job Summary

To enhance healthcare access and delivery, the full-time remote Care Coordinator will perform telephonic outreach and assessments, coordinate community resources, and support members in accessing essential services and care management programs.

Key responsibilities:

• Conducts interviews and structured assessments using Motivational Interviewing techniques to identify and engage members in their non-clinical and social needs
• Educates members on obtaining resources and health information, while maintaining current knowledge of community resources for referrals
• Completes timely documentation in the medical management information system and collaborates with clinical staff to ensure appropriate member care

Required qualifications:

• Associate's degree or High School Diploma/equivalent with relevant work experience
• Two years of office experience in a high-volume data entry office, customer service call center, or healthcare administration
• Knowledge and experience in maternal child health preferred
• Experience with FACETS/JIVA or other healthcare databases is desirable
• Successful completion of a pre-employment background check is required