Care Coordinator

Job Summary

A company is looking for a Care Coordinator 1 to provide customer support and assist business customers with inquiries and issues.

Key Responsibilities

• Provide customer support via phone, email, or instant messaging, serving as the primary contact for inbound customer issues
• Process a high volume of customer inquiries related to products and services, resolving a targeted percentage of those inquiries
• Track and document support requests, ensuring accurate customer information and follow-up on escalated issues

Required Qualifications, Training, and Education

• High school diploma or GED is required; an Associate or Bachelor's degree is preferable
• Equivalent combination of education, training, and work experience may be considered
• Knowledge of the company's products and services to effectively resolve customer inquiries
• Ability to work independently and in a team environment
• Experience in customer service roles is preferred