Care Coordinator

Job Summary

Providing essential support for Employee Assistance Program (EAP) clients, the full-time Care Coordinator will manage member follow-ups, track appointments, and ensure access to counseling services while working remotely.

Key responsibilities

• Assist EAP clients with inquiries and escalate issues as needed
• Track and follow up with members, ensuring appointments are scheduled and feedback is obtained
• Research and identify local EAP providers and facilities to meet member needs

Required qualifications

• Bachelor's degree in psychology, behavioral health, health care management, liberal arts, or a related field
• Minimum of two years of experience in customer service, health care, or case work
• Intermediate knowledge of MS Excel and Word