Care Coordinator

Job Summary

Providing telephonic customer service, the full-time Care Coordinator will support TRICARE beneficiaries by scheduling medical services, responding to inquiries, and resolving issues while working remotely within the U.S.

Key responsibilities:

• Deliver telephonic customer service, including chat and video support, to TRICARE beneficiaries
• Schedule medical services based on Registered Nurse triage dispositions and customer availability
• Address inquiries regarding TRICARE eligibility and connect beneficiaries with appropriate resources

Required qualifications:

• High School Diploma / GED or equivalent work experience
• At least 2 years of customer service experience
• Ability to work flexible hours, including 8-hour or 10-hour shifts from Sunday to Saturday
• Experience in a dynamic contact center environment with a focus on multitasking and performance standards
• U.S. citizenship and ability to obtain a security clearance