Care Coordinator

Job Summary

Working remotely full-time, the Care Coordinator will manage inbound and outbound calls to provide one-call resolutions, report adverse events, and process patient referrals and applications while ensuring a supportive experience for patients.

Key responsibilities

• Handle inbound and outbound calls, determining needs and providing resolutions
• Create and complete accurate referrals and applications while staying updated on policy changes
• Investigate and resolve patient and physician inquiries in a timely manner

Required qualifications

• High School diploma or equivalent preferred
• Previous customer service experience preferred
• Knowledge of call center practices and procedures preferred
• Familiarity with Medicare, Medicaid, and commercial payer policies preferred
• Ability to effectively use proprietary software for task completion preferred