Care Coordinator

Job Summary

To support a high-volume patient access call center, the full-time Care Coordinator will manage inbound and outbound calls, provide one-call resolutions, and process referrals while working remotely.

Key responsibilities

• Handle high-volume inbound/outbound calls to determine caller needs quickly
• Create and complete referrals and applications while maintaining up-to-date knowledge of policies and procedures
• Investigate and resolve patient/provider inquiries, ensuring quality and urgency in a fast-paced environment

Required qualifications

• High School Diploma/GED or equivalent work experience
• Preferred call center/customer service experience, particularly in high-volume phone environments
• Strong typing and data entry skills, with the ability to document information while on calls
• Comfortable working in a metrics-driven environment
• Reliable work-from-home setup with hardwired high-speed internet connection