Care Coordinator

Job Summary

Providing compassionate support to patients and caregivers, the full-time remote Care Coordinator will manage inbound calls and text messages, assist with device logistics, and ensure timely documentation while working Monday to Friday from 1:00 PM to 9:30 PM ET.

Key responsibilities

• Handle inbound calls and text messages from patients and caregivers, offering responsive support throughout their treatment journey
• Coordinate monthly supply and equipment orders to ensure patients have the necessary materials for treatment
• Maintain accurate data entry and documentation in company-specific systems in accordance with standard operating procedures

Required qualifications

• 2-year college degree preferred
• Patient-facing healthcare experience preferred
• Working knowledge of Microsoft Excel, Word, and Outlook
• Understanding of Protected Health Information (PHI) and HIPAA Privacy and Security guidelines
• Ability to communicate clearly and professionally with patients, caregivers, and internal teams