Care Coordinator

Job Summary

Serving as a patient advocate, the full-time remote Care Coordinator will support patients throughout the continuum of care by screening patients, relaying program recommendations, coordinating admissions, and maintaining communication with patients and families.

Key responsibilities

• Support patient experience preadmission and throughout the continuum of care, including screening and coordinating admissions appointments
• Ensure timely follow-up with patients and families, maintaining open communication regarding their care
• Facilitate internal transfers between sites by managing referrals and communicating pertinent information to treatment teams

Required qualifications

• High School diploma required; Bachelor's degree preferred
• Two years of customer service experience, preferably in a healthcare setting
• Proficiency with computers and experience with software platforms and EMRs
• Knowledge of medical, psychiatric, or chemical dependency diagnoses and treatment processes preferred
• Understanding of managed care and Joint Commission standards is a plus