Care Coordinator

Job Summary

Working remotely on a part-time basis, the Care Coordinator will manage inbound patient calls, facilitate communication between care teams, and ensure a compassionate, patient-centered experience while handling documentation and operational tasks.

Key responsibilities

• Answer patient calls and transfer escalated issues to the appropriate team member
• Identify and collect necessary documentation from patients and community providers
• Accurately document patient interactions and ensure timely follow-up on assigned tasks

Required qualifications

• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Google Suite products and proficiency in Google Sheets
• Phone/Fax system experience
• EMR experience, preferably with Athena & Epic