Care Coordinator Remote US

Job Summary

A company is looking for a Care Coordinator for a remote position in the US.

Key Responsibilities:

• Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service
• Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics
• Coordinate the scheduling and approval process from the initial request for surgery to patient placement

Required Qualifications:

• 2 to 4 years customer relationship and phone center experience
• Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
• Strong organizational, critical thinking, and problem-solving skills
• Project management-type skills; prior experience managing a high-volume caseload
• Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude