Care Coordinator Supervisor

Job Summary

Leading a team of Care Coordinators, the full-time Care Coordinator Supervisor will manage daily operations to ensure high-quality care coordination services are delivered via phone, chat, and email, while providing leadership, coaching, and oversight to support program participants effectively.

Key Responsibilities

• Lead, supervise, and develop a team of Care Coordinators to ensure effective participant care coordination and follow-up services
• Monitor team performance and service quality to ensure compliance with established service level agreements and program requirements
• Analyze operational metrics and participant feedback to identify opportunities for continuous improvement and implement process enhancements

Required Qualifications

• Bachelor's degree in Psychology, Social Work, Sociology, Human Services, or a related social science discipline
• Minimum of five years relevant experience, including three years in call center customer service and two years in a supervisory role
• Demonstrated knowledge of contact center operations and customer service best practices
• Strong leadership and employee development skills
• U.S. citizenship and fluency in English required