Care Experience Team Lead

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Thu, Mar 21, 2024

Job Category: Customer Service

Weekly Hours: Full Time

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Care Experience Team Lead.

Key Responsibilities:

Supervise a team of Care Experience Specialists to ensure exceptional customer support for all clients
Resolve complex patient and family concerns efficiently and effectively
Liaison between patients and internal teams to provide centralized support

Required Qualifications:

Bachelor's degree in relevant field
Minimum 2+ years of relevant work experience including management and customer service
Experience working with young adults and adolescents in a healthcare setting
Minimum 6 months working as a Sr. Care Experience Specialist at the company
1-2 years of Salesforce experience and call/contact center technology experience required

COMPLETE JOB DESCRIPTION

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Job is Expired

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