Care Guide

Job Summary

A company is looking for a Care Guide to support clinical trial participants and site staff.

Key Responsibilities

• Provide proactive phone, email, and chat support to clinical trial participants and site staff
• Manage inbound calls and conduct remote outbound calls to enhance engagement
• Be available to work during non-business hours, including evenings and weekends

Required Qualifications and Education

• High school degree or GED with 3+ years of patient interaction experience, or a 4-year degree with 1+ year of experience
• Experience working with sensitive patient populations is preferred
• Ability to document effectively in the Zendesk platform
• Good clinical practice training is preferred
• Clinical trial experience of 3-5 years is a plus