Care Guide

Job Summary

A company is looking for a Care Guide to provide comprehensive care support services to members in a virtual-first environment.

Key Responsibilities

• Manage in-app patient communication and initiate proactive outreach for health screenings
• Coordinate patient journeys, including scheduling appointments and managing medication prior authorizations
• Ensure compliance with HIPAA guidelines while handling administrative tasks such as medical record retrieval and fax management

Required Qualifications

• At least 1 year of experience in a healthcare support, administrative, or customer service role
• Proficiency with new technologies and digital systems
• Strong organizational abilities and capacity to manage multiple tasks
• High adaptability in a dynamic work setting
• Solid understanding of HIPAA compliance and patient privacy