Care Management Associate

Job Summary

A company is looking for a Care Management Associate, Engagement Hub - Work From Home.

Key Responsibilities

• Conduct telephonic outreach to engage and enroll eligible members in care management
• Facilitate case assignments and connect members to care managers through warm transfers
• Maintain accurate documentation of member interactions to ensure compliance with regulatory standards

Required Qualifications

• 2-4 years' experience in the healthcare field (e.g., medical office, hospital setting)
• Ability to meet daily performance metrics with speed and accuracy
• Strong customer service skills to support service delivery and promote positive outcomes
• High school diploma, G.E.D. or equivalent required
• Experience with documentation in electronic records preferred