Care Management Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Perform outreach to members and support care plan next steps, resources, and scheduling
• Connect members to health plan and community resources to ensure high-quality customer care
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of assigned health plan activities and resources
• Understanding of Social Determinants of Health (SDOH) needs
• For Florida-Sunshine Health Plan, all interactions with members are done telephonically