Care Management Coordinator

Job Summary

Supporting administrative care management activities, the full-time Care Management Support Coordinator II will perform outreach, answer inbound calls, and schedule services remotely while serving as a point of contact for members, providers, and staff to resolve issues and document member records in compliance with state and regulatory guidelines.

Key responsibilities

• Conduct outreach to members to assist with care plan next steps and connect them to community or health plan resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records to ensure compliance with standards and policies

Required qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of health plan activities and resources
• Familiarity with Social Determinants of Health (SDOH) needs
• Experience in member onboarding and administrative duties