Care Management Coordinator

Job Summary

Working remotely from anywhere in Michigan, the full-time Care Management Coordinator will perform administrative care management activities, including outreach to members, answering inbound calls, and scheduling services while serving as a point of contact for members, providers, and staff.

Key responsibilities

• Conduct outreach to members to support care plan next steps and connect them to health plan and community resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 2 - 4 years of related experience in care management or customer service
• In-depth knowledge of care management support activities and community resources
• Experience in member onboarding and administrative support duties
• Ability to comply with policies and standards in a regulated environment