Care Management Coordinator III

Job Summary

Supporting clinical NICU teams, the full-time Care Management Coordinator III will manage administrative care activities, including outreach, scheduling services, and resolving member inquiries in a remote capacity.

Key responsibilities:

• Conduct outreach to members regarding care plan next steps and community resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications:

• High School diploma or GED
• 2 - 4 years of experience supporting Clinical NICU Teams
• In-depth knowledge of care management support activities and community resources
• Experience in member onboarding and administrative duties
• Ability to support training of new hires as needed