Care Management Coordinator III

Job Summary

Providing essential administrative support, the full-time Care Management Coordinator III will work remotely with clinical NICU teams, performing outreach, answering calls, and scheduling services to assist members and providers in navigating care plans and resources.

Key responsibilities

• Conduct outreach to members to facilitate care plan next steps and provide educational resources
• Serve as the primary contact for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory guidelines

Required qualifications

• High School diploma or GED
• 2 - 4 years of related experience, particularly in support of Clinical NICU Teams
• In-depth knowledge of care management support activities and community resources
• Experience in member onboarding and administrative duties
• Ability to assist in training new hires as needed