Care Management Coordinator NICU

Job Summary

A company is looking for a Care Management Support Coordinator for NICU.

Key Responsibilities

• Provide outreach to members to support care plan next steps and connect them to health plan resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience in administrative coordination and authorization support
• Experience in a neonatal unit or managed care organization (MCO) preferred
• Knowledge of health plan activities and community resources
• Ability to address Social Determinants of Health (SDOH) needs