Care Management Support Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II.

Key Responsibilities

• Provides outreach to members to support care plan next steps and connect them to health plan and community resources
• Serves as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Documents and maintains non-clinical member records in accordance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience in healthcare, managed care, or a medical/call center environment
• Knowledge of health plan activities and resources
• Experience with administrative care management activities
• Understanding of Social Determinants of Health (SDOH) needs