Care Management Support Coordinator

Job Summary

Supporting a clinical NICU team, the full-time Care Management Support Coordinator will manage administrative care activities, including outreach, inbound calls, and service scheduling in a remote setting.

Key responsibilities

• Perform outreach to members to assist with care plans, resources, and scheduling inquiries
• Provide support to connect members with health plan and community resources to ensure quality care
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 2 - 4 years of related experience in care management or clinical support
• In-depth knowledge of care management support activities and community resources
• Experience in member onboarding and administrative duties
• Ability to handle member and provider inquiries effectively