Care Management Support Coordinator

Job Summary

Supporting a clinical NICU team, the full-time Care Management Support Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely.

Key responsibilities

• Provide outreach to members to assist with care plan next steps and connect them to health plan and community resources
• Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required qualifications

• High School diploma or GED
• 2 to 4 years of related experience in care management support
• Experience working with clinical NICU teams
• In-depth knowledge of care management activities and community resources
• Ability to support member onboarding and administrative duties