Care Management Support Coordinator
Job Summary
Supporting administrative care management activities, the full-time Care Management Support Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely across various states.
Key responsibilities
- Provide outreach to members to assist with care plan next steps and connect them to health plan and community resources
- Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
- Document and maintain non-clinical member records in compliance with state and regulatory requirements
Required qualifications
- High School diploma or GED
- 1 - 2 years of related experience
- Experience supporting adults age 21+ receiving Long-Term Services and Supports (LTSS) preferred
- Experience in member or provider outreach in a fully outbound call environment preferred
- Familiarity with healthcare/insurance authorizations and coordinating member or provider services preferred
Complete Job Description
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