Care Navigation Manager

Job Summary

A company is looking for a Manager, Care Navigation to lead and develop a Patient Care Specialist team.

Key Responsibilities

• Lead, coach, and develop a high-performing Patient Care Specialist team to deliver exceptional patient experiences
• Oversee daily team operations, ensuring efficient and compassionate management of patient cases
• Establish and evaluate performance metrics to ensure goals related to patient satisfaction and productivity are met

Required Qualifications

• 5+ years of experience in patient navigation, care coordination, or digital health operations
• 3-5+ years of people management experience in healthcare or customer support environments
• Strong organizational skills and a data-driven approach to performance monitoring
• Ability to handle confidential patient information with discretion and commitment to HIPAA compliance
• Experience with self-funded employer benefit plans or bundled payment models is a plus